Land · Your first fan · about 75 minutes
What your customers really say
The picture: The sorting frame at the post office, every letter in exactly one pigeonhole
What it's about
At the post office, every letter goes into exactly one labelled pigeonhole. Only once everything is sorted can you see which pigeonhole is overflowing. That's how you handle reviews and feedback: sort, count, act. And everyone who left a name gets a reply.
What you'll learn
- to collect voices from all channels in one place
- to sort into fixed pigeonholes instead of just reading
- to recognise what customers praise and what drives them away
- to ask for reviews honestly and reply to criticism
How you go about it
- Gather reviews and feedback with your AI.
- Settle a sorting plan with pigeonholes and labels.
- Sort all the voices and evaluate them.
- Work out three to five actions.
- Reply to everyone who left a name, and note down the round.
Done when
docs/kundenstimmen.mdwith the sorting plan, evaluation and actions is in your project.
How Albatros can tell it worked
- The file ~/projekt/docs/kundenstimmen.md is on your server.